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SIERRA LEONE SECOND FINANCIAL INCLUSION PROJECT (SLSFIP)
Letter of Complaint Acknowledgement
Date: 2025-01-22 Complaint ID:#12345
The SLSFIP takes concerns relating to the project seriously, and the PIU will ensure your concerns are
investigated fairly as soon as possible.
The SLSFIP grievance redress mechanism will be followed to consider your complaint and determine whether it will
be resolved through the SLSFIP grievance resolution process, and the next steps will be communicated to you.
Thank you for letting us know of your concerns and for your patience while we respond within fifteen (15)
working days of receiving this letter.
Attached to this letter is the SLSFIP grievance redress mechanism procedure to learn what can be expected as we
address your complaint.
Yours Sincerely,
Environmental and Social Safeguards Specialist
Sierra Leone Second Financial Inclusion Project
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